Currency Cards

Activating my card

• How do I activate my card on the website?
• How do I activate my card on the app?

Security - PIN, Lost/stolen card, card blocking and unblocking

• How do I view my PIN?
• How do I unblock my Caxton Card?
• How do I block my Caxton Card?
• What do I do if my Caxton Card is lost or stolen?
• How do I change my PIN?

Spending on my Caxton Card

• Can I use my card contactless?
• Dynamic Currency Conversions (DCC) - Always choose local currency
• Finding an ATM
• What if I need to use the card for a refund?
• What if I'm offered the choice to pay in GBP or local currency?
• Security deposits and petrol stations

See all 15 articles

Loading and switching balances on my card

• Downloading the Caxton app
• How do I change or add a debit card in the app?
• How do I know what exchange rate I will get?
• How long does it take for the funds to be added to my available balance?
• Who can load currency onto my Caxton Card?
• How do I add a new debit card to my account or update an expired debit card?

See all 10 articles

Secondary cards

• How do I load my secondary card with funds?
• Will the secondary card have a separate balance?
• How can I get a secondary card, and how many can I have?
• Why would I need a secondary card?
• What is a secondary card?

Pending transactions

• Should I use my Caxton Card for security deposits such as hotels and car hire?
• Can I cancel a pending transaction?
• What is a pending transaction?

Unspent funds

• Why have I been asked to send you my bank details when I requested to refund my currency card and balance?
• Can I have the balance on my Caxton Card refunded to me?

Updating personal details + closing my account

• How do I close my account?
• How do I change my personal details?

Disputes

• If I dispute a transaction how long will it take to get my money back?
• What type of transactions can I dispute?
• What do I do if I have an issue with a transaction on my Caxton Card?